Please verify the General Rental conditions and our Basic Information Sheet, applied to all properties managed by HelloGroup s.r.l.. The General Terms and Conditions may differ from the specific terms and rates of the structure (if any), or serve to clarify them.
PAYMENT TERMS & CONDITIONS
Please verify our Payment Terms & Conditions before applying for any booking or queries.
SUMMARY OF PAYMENT TERMS AND CONTITIONS and CANCELLATION POLICIES
Payment to HelloGroup can be made only by credit card (visa or mastercard only) or bank wire transfer. Personal cheques and/or travellers cheques are not accepted. Please note that if the amounts specified as fees/rental conditions (late check-in, security deposit, cancellation etc...) are not met, HelloGroup will proceed by charging your credit card.
The payment of 25% of the contract's total amount (down payment) is due in order to confirm your reservation. Our booking office will consequently confirm the reservation with an email. This payment will be debited on the credit card we have on file, unless you communicate differently to our booking office.
You should receive the payment acknowledgement via email within 24/48 hours.
The remaining balance is due at least 30 days prior to your arrival, the credit card we have on file will be charged unless you communicate differently to our booking office.
In case of a reservation made 30 days prior to your arrival, the full balance of the contract is due at the time of booking.
Check-in time is between 4pm and 8pm. Later check-in might be subject to charge as specified on the rental conditions. After 10pm we do not guarantee the check-in procedure, so please be sure to communicate any changes to our office.
Reservations cancelled via fax or email within 48hrs of your booking are free of charge.
Reservations cancelled within 61 days prior to your arrival are subject to a fixed charge of Euro 100,00.
Reservations cancelled via fax or email between 60 to 31 days prior to your arrival date are subject to a charge of 25% of the total cost of stay.
Reservations cancelled via fax or email after 30 days prior to your arrival date are subject to a charge of 100% of the total cost of stay.
If you have any questions, please contact us. Thank you for choosing to stay with HelloChalet.